Return PolicY

 

Your satisfaction is what matters most!

If, for any reason, you are not satisfied with your purchase after receiving it, email us no later than 14 days following the receipt of your order to request a Return Merchandise Authorization number (RMA). There are no refunds after 30 days. 

 

Returned product must be in original, unused condition.  We do not accept merchandise that has been used or damaged.  Upon receipt and inspection of return, we will refund the purchase price. 

 

Shipping fees are non-refundable.  Return shipping and any subsequent damages from return shipping are the responsibility of the purchaser.  No CODs. A 15% restocking fee will applied. 

A refusal or cancellation of shipment is billable for return and original shipping costs, as well as a 15% restocking fee. 

 

House VH cannot accept physical returns. House VH cannot accept merchandise purchased through a distributor/retailer/vendor or their returns.  Please contact the distributor/retailer/vendor directly.  HouseVH outlet and markdown products are non-refundable.  Samples and gift cards cannot be returned for a refund. 

 

For questions, please email us. 

All terms and conditions subject to change without notice.